Frequently Asked Questions
Checkout our tutorial videos for a step by step walkthrough of how to use our platform!
I’m new to Diono B2B. Tell me more about my account!
Welcome valued retail partner! As a selected vendor with Diono Retail Partners, your company business details, emails, billing addresses, phone numbers, and credit limits have been automatically entered into our system by our highly skilled customer support team.
I’m new to Diono B2B. How do I log in to access my account?
You will need to reach out to your sales rep. Once your account has been set up, you will be prompted to create a new password.
I forgot my username and/or password. How do I retrieve this information?
Typically, your username is your primary business email used for all correspondence. If you’ve forgotten your password, click “Forgot Your Password?” on the login page and enter your email designated to your Diono B2B user account. A notification with a link to update your password will be emailed to your inbox.
What are the account dashboard features?
Once logged into your account, you can always access your dashboard by clicking the “Account” icon in the top right corner. From here, users will be able to view the following features connected to your B2B account:
- Orders
- Invoices
- Recently Viewed
- Account Settings
- Shopping Lists
- Addresses
- Buy Again
- User Management
- Quotes
If you have follow-up questions or issues regarding how to utilize your account features, please reach out to your sales rep or email us at orders@diono.com.
How can I search for specific Diono products?
You can shop all available products by category and/or subcategory by clicking the “Categories” dropdown in the top main navigation bar. Alternatively, you can find specific products by name, SKU, or type (i.e. car seat, booster, etc.) by entering information in the search bar function on either the homepage or any product category page.
Where can I find more detailed information on Diono products?
Product features, specifications, and installation information are included on each individual product page. For additional details or questions, please reach out to your sales rep or email us at orders@diono.com.
A product I am requesting is out of stock. When will it be restocked?
All out of stock items will have a “email me when this becomes available” button for our partners to sign up for alarms when the item becomes available. You can also work with your sales rep to inquire about timelines of incoming stock.
I want to know the MSRP and wholesale price of Diono products. What can I do?
MSRP pricing will show for all Diono products before logging into your retailer account (as a default view). After you are logged into your account wholesale pricing will show for all products. If you believe you aren’t seeing wholesale pricing, please contact your sales rep or our customer service department.
What is bulk pricing and is there a minimum order quantity for purchasing products in bulk?
Diono offers bulk or discounted pricing on select products based on the quantity ordered. Where bulk pricing is available, details of minimum orders will be listed on the product page.
Can I see all my previous orders?
In “My account”, in the “Orders” section you will be able to see all previous orders made through Diono Retail Partners. Orders placed through previous systems will not be visible.
I want to cancel/modify and order. What can I do?
Please contact orders@diono.com to cancel/modify any orders.
I have not received my order confirmation. What can I do?
Please check your spam inbox and the email address linked to your account on the Diono Retail Partners portal. If you still haven’t received an email, please contact your sales rep. or email us at orders@diono.com
A description/image is incorrect or missing. What can I do?
Please contact your sales rep or email us at orders@diono.com.
I want to see my credit limit and invoices. What can I do?
To see your invoices please go to your “Account” page and in the “Invoices” section you can see the invoices for your company. For information about your credit limit, please contact your sales rep.
I want to know the order status of a service order. What can I do?
Please contact your sales rep or mail us at orders@diono.com.
Where can I access digital assets for Diono products?
To access the image catalog, click "Digital Assets" under Support in the page footer. Alternatively, you can click here to open and access the Diono digital assets.
How do I place my order and what payment methods do you accept?
Once you are ready to place your order, head to your cart and click “Check Out Now.” You’ll be redirected to the checkout page where your company’s shipping and billing addresses will be stored and can be defaulted to automate to your preferred shipping destination and billing information. We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Paypal
If your company has been pre-approved for a line of credit with Diono, you may also choose to check out using a PO method and your credit balance will be displayed above the payment section. Simply select “PO Payment” and enter your company PO number for reference.
What couriers does Diono use to ship orders?
All Diono B2B orders will ship via FedEx LTL or FedEx Ground depending on the size and quantity of your order.
I have pre-approved credit with Diono. How does this work at checkout?
If your company has a line of credit with Diono, you can place orders using the “PO Payment” method which will automatically deduct the total from each order from your credit balance. For further questions regarding credit balances and PO Payments, please reach out via email at orders@diono.com.
Where do I find my order confirmation?
Notifications regarding order fulfillment and confirmation will be emailed to the company address on file as well as accessible through the Account Dashboard under the “Orders” tab.
How can I reorder a previously placed order?
To place another order for a previous fulfillment, simply click the “Buy Again” tab through the Account Dashboard to quickly reorder your favorite or commonly purchased Diono products.
How do I check the status of my order?
After your order has been fulfilled and shipped, you will be provided a link to tracking information via email to check the status of shipment and delivery of your most recent order. If you didn’t receive an email or cannot find your tracking information, please reach out to email us at orders@diono.com.
How and when does Diono invoice orders?
Invoices are generated after the order has been placed and emailed to the Retail Partner. Example: If payment is via PO, Diono accepts payment in full with Net30 terms. We have term customers that are anywhere between 5-90
What are the terms and conditions if my company has been accepted for a credit limit?
You can review the Terms & Conditions for Diono Retail Partners and credit limits here.
How do I pay my invoice?
Most payments are collected by credit card at the time of order. Customers who have completed the Credit Limit Application and have been approved may have Net 5 or Net30 day terms. Payments made on terms will be sent by ACH. Only users with Administrator privileges for your company can pay invoices. In your “Account” page, in the “Invoices” section you will be able to see all invoices attached to your account. Click on either the invoice # or the three dots on the right-hand side to view and pay the invoice. If you have any questions, please contact orders@diono.com.
I’m an administrator on my company account. How do I add, remove, or update users?
In your “Account” page, in the “User Management” section you can edit, delete or add new users to the account.
How do I apply for a credit limit or a different amount?
To apply for a credit limit as a Diono Retail Partner or to inquire about updating your credit limit preferences, please email us at orders@diono.com or reaching out to your sales rep.
What is the Quick Order Pad?
To add multiple items to the cart efficiently or place a bulk order, please utilize the Quick Order Pad located next to the search bar at the top of the Buyer Portal.
How do I order through the Quick Order Pad
The Quick Order Pad provides two methods for order creation: Quick Add and Bulk Upload CSV. The Quick Add option allows you to enter the desired product or variant SKUs and quantities to be added to the cart. To build a large order in bulk, a .CSV spreadsheet can be downloaded and reuploaded from the Quick Order area of the Buyer Portal. The import template can be found by clicking Bulk Upload .CSV, then clicking “Download Sample” in the Bulk Upload window.